aquasure customer service

You will probably even save yourself a little money as opposed to purchasing another name-brand water-softening product. The company provides free installation, home delivery and a 30-day money-back guarantee on its products. The unit was installed in November 2021, but the home underwent a full remodel so I did not move in until May 2022. I noticed the digital meter that is supposed to count down the number of gallons of water used was not functioning properly. Water-soluble contaminants include chemicals, lead, fluoride, and heavy metal ions such as mercury, copper, and arsenic. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment. The 64,000-grain tanks consume between 8-11 lbs of salt during regeneration. Inside that brine tank container was a box containing the digital display and electronic components along with the water connection parts. Bypass valve reinforced, smart control head console with double backwash feature, and premium Aquasure certfied components make regeneration, cleaning and maintenance easy. Premium Grade Components They had me troubleshoot a quick test in which I turned on the faucets and waited while the meter never changed. I was given an incorrect part. Even though Aquasure Whole House Water Softener have extremely high endurance for operating conditions. Aquasure was started by a group of people who are passionate about water filtration. We are passionate about water filtration. I would have been fine working with them on a repair or replacement, but I no longer want a product from this company installed in my home. Record could not be found. The Aquasure Harmony Series Whole House Water Softener System is built to provide soft, scale, and spot-free water for the entire house. Please select Aquasure from the brand options. All of our units come with a 5 year non transferrable warranty. Our system installation process is clearly laid out in our installation manual that accompies the system. Once this Thie customer service was also said to be very helpful with questions on Aquasure water softener use. If you are facing such issues and want to get rid of them, contact OneDios and auto-schedule your Aquasure water purifier customer service visits per your service plan in just one click. However, the system will take any type of salt so long as the salt states that it is formulated for water softener use. contact us . wat kind of salt should I use in my 64000 grains system. All of our troubleshooting is done virtually with the help of the customer. It can handle water-softening situations where less than 64,000 grains of hardness and 10 ppm of iron are found in your water source. They said I would have to send the old one back FIRST then wait for a new one to arrive. The customer would often ask us to send someone to resolve the issue, even though we had already explained that we do not cover labor costs, as clearly stated in our manual. More than enough efforts have been done by me & lots of time spent to resolve issue with company's representatives. With the press of a button, you can also book a support ticket as per your convenient slot in no time. We tend to recommened the pellet shaped salt as it tends to dissolve more evenly than other shapes. You can book any complaint at our portal for your Aquasure products, like water purifiers. At this point I will probably have to just return the unit for a refund. Water treatment would grow into his main career but he ended up working in the pool industry for over 26 years where much of his time was spent balancing the water in customer's swimming pools and installing water filtration equipment. They said that part only had a 1-year warranty as they didn't see that I had registered the product. Includes a sturdy resin tank and brine tank. It continues to run when the system is in service. Unreasonable use, unintended use, or misuse of the Product for something other than its intended purpose as a water softening system. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If labor warranty is not included in the first year, it should be clearly stated. I complained on their Facebook page and got a call out of the blue from ****** who said he would fix things but its been over 3 weeks of txting his cell (###-###-####) on Fridays but he hasn't responded to the last txt on Friday june 24. Aquasure will extend warranty coverage of three(3) years when you register your product within eight (8) weeks after date of purchase. Please join us in this venture, and together, we can help improve the essential need of everyone's lives. Enclosed are e-mails and the offered 20% discount. AQUASURE Whole House Water Filtration System helps provide clean, spa-quality, healthy water for your entire home. We sell that system here through our store. Based on our in-depth Aquasure review, when compared to its competitors, Aquasure is a mid-range performing brand within its category. That is deplorable customer service. Both actually worked fine outside of the resin tank but not once connected. Slat level is same. No, because some other salt-based water softener systems perform slightly better, but you will pay more for them too. refund the purchase price less 50% re-stocking fee and upon receiving the I contacted Aquasure to ask for a full replacement of the product or to return the product for a full refund. However, the AS-HS64-FM can only provide a maximum of 10 PPM of iron filtration/reduction and if your iron levels are between 11-14 PPM then they far exceed what the system can effectively filter. Protect Investments Prevent Damaage Save Money No more hard water. x 64" H for the resine tank and 16" W x 16" L x 35" H for the brine tank. Register to get 5% off your first order. Learn More About The Water Tech Editorial Team, 15657 N Hayden Rd #1162Scottsdale, AZ 85260United States. (About $15 worth). We are kind of in the same position, I'm sorry. Customer Complaints This business has 0 complaints File a Complaint BBB Rating & Accreditation A This. If you choose OneDios to book your appointment for service, we assure you of saving you time and energy. The Springwell system also is rated higher and has more certified components. would need to handle return shipping costs and agree to a 50% restocking fee. We always recommended an inside install as we cannot guarantee great performance if it is installed outside amongst the elements, which can also lead to system damage. If you purchase through referral links on our site, we make a commission at no extra cost to you. Compare Similar Whole House Water Filter Systems. Aquasure ( aquasureusa.com) is a well-known home water treatment brand which competes against other home water filtration brands like Berkey Filters, Pentair Water Solutions, Pentair, Clearly Filtered and Aquascape. Chilliwack, BC V2R 3Y4 Visit Website (604) 378-9698 Read Reviews Be the First to Review! We are passionate about water filtration. You would normally use the following calculation to determine the best number of gallons to set for the system. offered to have her return the system and have us inspect the unit and if we determine Aquasure asks that you contact them if there is a problem with an order so I did. Register now and enjoy the benefits of pure clean water. Unfortunately your request to get a new valve head sent to you for free we were not able to accomodate. Our cross-linked cation water softener resin is compatible with all Harmony Water Softeners and most softeners in the market. Very good customer service - Most of the customer feedback online report of good and helpful customer service provision. More ways to shop: Find a store near you or call 1860 2661 177. The limited warranties described above are the only warranties applicable to the AQUASURE Drinking Water Systems products. Please read all efforts, talk, troubleshooting done by me in attached emails. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. the process would be the same. Equip your home with the perfect size system and eliminate hard scale build-up and extend the life of your water appliances. Offer upgradable Water Softening Options - Aquasure water softeners can easily be combined with whole-house water filters, reverse osmosis systems, and other specialty water filters to provide super impactful household water purification. Without being in person to witness first hand what is going wrong puts us at a disadvantage to properly diagnose customer installation problems. Sell on Amazon 6 VIDEOS Aquasure Harmony Series 48,000 Grains Whole House Water Softener with High Performance Automatic Digital Metered Control Head | Reduces Hardness & Minerals | Improve Water Quality | For 3-4 bathrooms Visit the Aquasure Store 4.5 1,810 ratings Amazon's Choice in Water Softeners by Aquasure I called plumber & spent extra $ after Aquasure reconfirmed in email that initial plumbing is incorrect. General Conditions and Limitations None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owners Manual. These limited warranties outline the exclusive remedy for all claims whether based on contract, tort (including negligence), strict liability or otherwise. Refunds will be issued back using the payment method you used when you placed your order. Please Note: This replacement filter only works with the Aquasure Fortitude V2 Series Filtration System (AS-FS-25SCZ), Aquasure Whole House Filtration Bundle . So the only other possibility I could think of was that the meter stick (a small plastic type piece connected to the main circuit board) was not working properly. I paid my plumber (same person who installed it) to come out again & paid additional charges. Make your water safer with this Aquasure Signature Elite whole house water treatment system. They said my plumbing is incorrect. Any products sent to Aquasure without an RMA number will not receive a refund. This saves water, salt, and electricity. An ethical company would either repair or replace the unit, given that it is almost new. Reaching out to the company they are not honoring the warranty as I did not register the product when purchased. Also Check Out: Our Favorite Water Softeners Of the Year. The amount of iron removed from your water will actually depend upon which resin you choose. Copyright @ 2019-2023 | OneDios Services Private Limited | All Rights Reserved. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. Register to get 5% off your first order. AQUASURE Drinking Water Systems System warranty will be deemed null and void if any of the product labels are removed. We have made multiple attempts to help Mr. ******, and were met with resistance every step of the way. This would make me lose access to water for probably at least 2 weeks while waiting for the part to be sent back to California from NY, then getting a new one sent from California to NY. 2. Their vision is to provide affordable, easy-to-install, uncompromised quality water treatment solutions to everyone worldwide. The product is still within its one year warranty. Aquasure is driven by the objective of providing good health to everyone. Scheduled an install and took day off work. The only way that can be fixed is to swap out the entire top portion of the resin tank which this is the digital control unit. We are passionate about water filtration. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The AS-HS64D system require a floor space of 18" x 30" minimum to operate. When exposed to the elements, there is also the chance for rust to occur, which can be a slow killer for the system. Afterwards I offered to purchase the incorrect part but we couldn't agree on a price, so I told them I would ship it back to them after I received the new part. If not how much it is to be used for system capacity calculation. Well-designed ion-exchange-based water softening systems The most effective water softeners are those that use salt-based water softening systems and thats exactly how the Harmony line of Aquasure water softeners work. This purchase and having to dump out water and salt plus the install cost for what may be a simple exchange of one part has become quite costly. I ordered an Aquasure water softener system from Home Depot online on May 17, 2022. Ms. ******* has New Customer? Also, the Federal Trade Commission (FTC) regulations 701.1 (c) Written warranty means: (1) Any written affirmation of fact or written promise made in connection with the sale of a consumer product by a supplier to a buyer which relates to the nature of the material or workmanship and affirms or promises that such material or workmanship is defect free or will meet a specified level of performance over a specified period of time, or (2) Any undertaking in writing in connection with the sale by a supplier of a consumer product to refund, repair, replace, or take other remedial action with respect to such product in the event that such product fails to meet the specifications set forth in the undertaking, which written affirmation, promise or undertaking becomes part of the basis of the bargain between a supplier and a buyer for purposes other than resale of such product. Our vision is to provide affordable, easy to install, quality water treatment solutions to everyone around the world. Their "solutions" required me to take apart and put back together part of their system. Can the HS64D handle the iron. Follow us on social media for news and upcoming events. While we have a very low failure rate of our components, it does happen in our industry, in all industries. Get a new filter sent to you automatically with "Subscribe and Save". The AS . AQUASURE Whole House Water Filtration System helps provide clean, spa-quality, healthy water for your entire home. We are willing to make a onetime exception Our vision is to provide affordable, uncompromised quality water treatment solutions to everyone. How can we help you? Alternatively you can share your details with us.We will verify and get back to you soon for further processing. At the top of your Chrome or Firefox window, near the web address, click the green lock. Installation of the Product with known or visible manufacturing defects at the time of installation. AQUASURE Signature 64000-Grain Water Softener System. Our life source, Our water. We tested our water again and it is showing our water is still hard which means the softener is not performing. (The In water valve was connected with in-water supply line & out water valve was connected to out line). I won't buy another Aquasure though, for lack of customer support. Registration does not affect the quality or performance and is used for information gathering according to Consumer Reports. Quantum Series UV. Certified Level 1 PCI DSS compliant payment options. Additionally, it appears they are making every effort to be unavailable to customers seeking a resolution which does not seem like an ethical practice. In the window that pops up, make sure Location is set to Allow or Ask. For Structural, Hardware and Electrical Components AQUASURE Drinking Water Systems warrants the structural, hardware, and any electrical components to be free from defects in material and workmanship for a period of one (1) year pro-rated from the date of purchase. Digital control head performs a one-touch calculation to determine how much water is treated and how much water needs to be backwashed. 2023 Eureka Forbes. Depending on how the line is connected, it might require more space to properly install the system. I called & they asked me to send photos etc. You can purchase filters and RO membranes from OneDios for an extra charge. Based on our testing and the way the customer's lines were set up, we hypothesized that the plumbing lines may have been reversed. We are passionate about water filtration. Not once. I believe its not fair to compare these two types of water softener brands. Your service visits are set immediately as per your service plan. Our track record with Ms. ******* has shown that The cost is all in the connectors. I am very dissatisfied with this company, and will obviously never buy anything from them again. Easy to install and wastes no water or electricity. Save space and get the results you want. I called Aquasure again & said that plumbing is correct & asked them to check my earlier photos which showed that plumbing was indeed correct. Customers should get genuine service and spare parts to ensure 100% pure water. Harmony Series is tested to prevent and remove damage done by hard water. This is because, unless the Product was sold by Aquasure or one of its authorized dealers, Aquasure cannot verify or guarantee the integrity or authenticity of the Product. This is a very weak argument for a product when it is clear the valve used was faulty since it functioned less than 20-months. Read more 2 people found this helpful Read more industry. not grounds for us to process a free return. Mr. ***** reached out to us with a problem with his unit. Quick and easy installation The whole house filtration system has never worked. Here at Water Tech Advice, we have taken a closer look at many different brands of water softeners. The store will not work correctly in the case when cookies are disabled. The following email is probably the most frustrating as stated nowhere does t state warranty will not be honored unless product is registered. We no longer use the bulkhead fittings on standard brine tanks. Lesson learned; don't count on getting what you paid for and starting work until it's actually in your hands. One of those is the Springwell line of salt-based water softener systems; a line of water softeners that is definitely worth checking out. 5-Year Limited Warranty For AQUASURE Whole House Water Softener. REGISTER HERE. He suggested getting another unit and swapping them out. Register to get 5% off your first order. But we did offer to refund you the cost once we received the old one. There is a component that continues to have issues which prevents the system from working autonomously; as featured in their product information. We are a group of people who are passionate about water. Damage not resulting from manufacturing defects that occur while the Product is in the original purchasers possession. New Customer? If you have a new RO water purifier, you can contact Aquasure customer care or OneDios for RO service while it is still under warranty. During this time, we will repair or replace, at its option, any AQUASURE Drinking Water System. For immediate support,Please contact us using the following methods. Can you tell me what if any the difference is between model HS-H64D and the model 64FM. I am now having issue with the unit and have attempted to get warranty replacement of the control head. Purchased an Aquasure Harmony 64k grain water softener thru Lowe's 8/10/2021, installed on 8/24/2021 cost was $642.85, and the unit quit working 2-week ago. We are now at a standoff. How many water filter stages should you have? The old part was checked along with the new one and tested. Make sure you click Allow or Grant Permission if your browser asks for your location. 1-800-858-7665 customerservice@poolsure.com When it comes to water-softening products, I like looking for those that are made by companies that have been in business for a long time. The entire building has safe and healthy water in their homes. With virtually zero reduction in water flow. Providing Professional Cleaning, Managing, Maintaining, and Repair Services. View Aquasure Fortitude V2 Series | Sediment/Carbon/Zinc Bacteria Inhibiting Triple Purpose Replacement Filter - Standard SKU: AF-SCZ-25HFS $39.99 Buy in monthly payments with Affirm on orders over $50. As you read over these reviews, you will come to learn that Aquasure water softeners stand up very well to the competition in many areas. Transferrable AMC all over India. Subscribe to our exclusive offers, news, and more. Long story short, after a few hours the installer said there was something wrong with the drain line. . I emailed an angry response to the company in frustration. The essential purpose of this provision is to limit the liability of AQUASURE arising out of the sale of products to the purchaser whether for breach of contract, negligence, or otherwise. Register to get 5% off your first order. Watertechadvice.com is supported by readers. However, if there is nothing working with the unit or a He came out & showed that installation is correct. No leaks, all fittings installed great. Enter SUBNSAVE at checkout for 25% off your 1st order and then get 10% OFF every order after that. Unfortunately we will not be able to honor Mr.*********'s request for a refund at this time. This is especially true of this companys Harmony Series water softener with fine mesh.
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